FAQ

COVID-19 UPDATE

This week, we decided to temporarily close our workshops in France due to the gravity of the situation with COVID-19. The wellbeing of our employees, partners, customers, and their families is our top priority. We believe it is our responsibility to help flatten the curve, and we want to encourage practicing social distancing.

As of today, all items marked in-stock on our site will be shipped within 3 to 4 days. However, the lead time on special orders for out-of-stock items will be extended by up to 4 weeks. Please know that all jewelry will be sterilized before being shipped.

Alternatively, if you are looking for an out-of-stock item on our site, our concierge team may be able to direct you to one of our retail partner's websites.

From all of us at Nouvel Heritage, thank you for your continued support. We hope you and your families stay safe and healthy.

No Kid Hungry Donation

Nouvel Heritage will donate 20% of March online sales to No Kid Hungry. Sales are generated through our ecommerce www.nouvelheritage.com. Donations will be 20% of total online sales from March 2nd to March 31st 2020.

Shipping

We currently ship to the United States, Canada and France.

Shipping and returns are free for all orders delivered in the United States. If your order is shipping to Canada or France, you will be presented with several shipping options at checkout.

As soon as the shipping label for your order is created, you will receive the tracking number by email. Orders typically ship the same day the label is created.

If the item you ordered is in stock, it will take up to 2 business days for your order to ship. Orders ship via overnight FedEx services. If your order is made to order, it will ship within 4 to 6 weeks.

If you have any questions regarding your order, please contact one of our concierges at concierge@nouvelheritage.com

All orders are shipped from the United States.

For all U.S orders, the sales tax will be calculated at checkout according to the state/province of the shipping address. Since this is a domestic shipment, you will not be charged duties.
For international orders, there may be duties and taxes incurred on your shipment that you will be responsible for.

For U.S orders, your order will ship via FedEx Overnight shipping. A third party insures all orders, and therefore, "Nouvel Heritage" will not be written on the shipping label.

Orders

If the product you want to purchase is out of stock, there will be a mention in your cart underneath the item that will ship within 4 to 6 weeks. Once you placed your order, one of our concierges will send you a personal email to confirm the order; this concierge will become your main point of contact and can answer any questions or concerns you may have during that time.

If you want to make any changes to your order, please contact our concierge team at concierge@nouvelheritage.com. 

If you would like to have a custom engraving on your jewelry, please contact our concierge team. Most bangles and rings can be engraved. Certain items like ear cuffs, necklaces, or earrings may be too small for custom engravings.

Returns & Exchanges

For all orders delivered in the U.S, we offer free returns within 14 days of the delivery date for a refund or exchange. We accept returns on both in-stock and made-to-order items. Please make sure to send back the jewelry in its original packaging, and that the jewelry has no sign of wear. We do not accept returns on jewelry personalized with engravings.

Your order will come with a pre-paid return label (FedEx). Please email one of our concierges at concierge@nouvelheritage.com to let them know you are returning your order.

Yes, you will receive a pre-paid FedEx label with your order.

Yes, we accept returns on made-to-order items as long as they are not personalized with an engraving.

Sizing

To find the bangle size that will fit you best, please refer to the size guide on the product's page. The button is labeled "Find My Size."

You can use our size chart or use the sizer to calculate the best size for you. Once you enter your wrist's circumference, our sizer will recommend the best size according to your fit preference (loose or tight).

To find the ring size that fits you best, please refer to the size guide on the product's page. The button is labeled "Find My Size."


You can use our size chart or use the sizer to calculate the best size for you. Once you enter your finger's circumference, our sizer will recommend the best size according to your fit preference (loose or tight).


If you would like to receive a complimentary ring sizer, please contact one of our concierges at concierge@nouvelheritage.com.

Please order your regular size; the rings fit true to size.

Jewelry Care

Here are a few tips to keep your jewelry in good condition over time:

- Avoid prolonged exposure to chlorinated or saltwater or too high temperatures

- Avoid putting your jewelry in contact with chemicals and detergents

- Store your jewelry in a jewelry box and try to minimize contact with other jewelry to avoid scratches or impacts

- Avoid wearing your jewelry while exercising

Clean your diamond and gold pieces gently with a soft dry cloth. If the gold is stained, use warm water and diluted hand soap to gently rub off any marks. Avoid cleaning pearls and other gemstones with water and soap. If you have specific questions regarding the cleaning of your jewelry, you can contact our concierge team at concierge@nouvelheritage.com.

Diamonds is the hardest of all gemstones, making it very prone to scratching other materials. We recommend that you keep your diamond pieces stored in a jewelry box and ensure it avoids direct contact with other gold pieces.

Craftsmanship

We produce all of our jewelry in-house in our workshop in Paris, France. Every creation features the "Made in France" engraving. 

We exclusively use conflict-free and natural diamonds.
For color, we use diamonds with F to G grade.
For clarity, we use diamonds with VS1 to VS2 grades.
Because the Responsible Jewellery Council has certified our workshop, the sourcing of our materials adheres to strict industry guidelines and is socially and environmentally responsible.

We exclusively utilize gemstones sourced from conflict-free regions. All of our gemstones are natural and untreated.

We exclusively use 18-karat recycled gold. 

Our 18-karat white gold is combined with the valuable metal palladium, which lends the alloy its distinctive shade. Palladium is similar in composition and rarity to platinum, however the metal is more resistant to scratching. Palladium is also significantly more expensive to source than both gold or platinum. However, the use of palladium in our jewelry ensures that our creations are hypoallergenic and long-lasting, so that they may be cherished for a lifetime.

Our family workshop is located on Rue de La Paix in Paris, in the heart of the historic fine jewelry district. We employ over a hundred seasoned craftsmen, with several having more than 25 years of experience. We handle every step of jewelry making, from CAD conceptualization to casting, stone sourcing, and polishing. Nouvel Heritage and our parent company are proudly women-led and family-owned. Our workshop focuses on expert French craftsmanship while developing innovative techniques.

Our workshop is certified by the Responsible Jewellery Council, ensuring that our supply chain conforms to RJC's strict Code of Practices in regards to business ethics, human rights, social responsibility, and environmental performance.