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Pearl Collar
- Gemstone : White Pearl - total weight: 0.97-carats
- Comment : All our gemstones are natural and untreated
- Collection : Astral
Where is the jewelry made?
We produce all of our jewelry in-house in our workshop in Paris, France. Every creation features the "Made in France" engraving.
Tell me more about your diamonds.
We exclusively use conflict-free and natural diamonds.For color, we use diamonds with F to G grade.
For clarity, we use diamonds with VS1 to VS2 grades.
Because the Responsible Jewellery Council has certified our workshop, the sourcing of our materials adheres to strict industry guidelines and is socially and environmentally responsible.
Tell me more about your gemstones.
We exclusively utilize gemstones sourced from conflict-free regions. All of our gemstones are natural and untreated.
What gold do you use?
We exclusively use 18-karat solid recycled gold.
Why is your white gold jewelry more expensive?
Our 18-karat white gold is combined with the valuable metal palladium, which lends the alloy its distinctive shade. Palladium is similar in composition and rarity to platinum, however the metal is more resistant to scratching. Palladium is also significantly more expensive to source than both gold or platinum. However, the use of palladium in our jewelry ensures that our creations are hypoallergenic and long-lasting, so that they may be cherished for a lifetime.
Tell me more about your craftsmanship.
Our family workshop is located on Rue de La Paix in Paris, in the heart of the historic fine jewelry district. We employ over a hundred seasoned craftsmen, with several having more than 25 years of experience. We handle every step of jewelry making, from CAD conceptualization to casting, stone sourcing, and polishing. Nouvel Heritage and our parent company are proudly women-led and family-owned. Our workshop focuses on expert French craftsmanship while developing innovative techniques.
What are your manufacturing standards?
Our workshop is certified by the Responsible Jewellery Council, ensuring that our supply chain conforms to RJC's strict Code of Practices in regards to business ethics, human rights, social responsibility, and environmental performance.
Where do you ship?
We currently ship to the United States, Canada and France.
How much is shipping?
Shipping and returns are free for all orders delivered in the United States. If your order is shipping to Canada or France, you will be presented with several shipping options at checkout.
Where is my order?
As soon as the shipping label for your order is created, you will receive the tracking number by email. Orders typically ship the same day the label is created.
How long does it take for my order to ship?
If your order is in stock, it will take up to 2 business days for your order to ship. Orders ship via overnight FedEx services. If your order is made to order, it ships within 4 to 6 weeks.
Where is my order shipping from?
All orders are shipped from the United States.
Will I be charged duties and taxes?
For all U.S orders, the sales tax will be calculated at checkout according to the state/province of the shipping address. Since this is a domestic shipment, you will not be charged duties.
For international orders, there may be duties and taxes incurred on your shipment that you will be responsible for.
How is my order shipped?
For U.S orders, your order will ship via FedEx Overnight shipping. A third party insures all orders, and therefore, "Nouvel Heritage" will not be written on the shipping label.
What is your return policy?
For all orders delivered in the U.S, we offer free returns within 14 days of the delivery date for a refund or exchange. We accept returns on both in-stock and made-to-order items. Please make sure to send back the jewelry in its original packaging, and that the jewelry has no sign of wear. We do not accept returns on jewelry personalized with engravings.
We do not accept returns or exchanges on orders shipped internationally.
How can I return my order?
Your order will come with a pre-paid return label (FedEx). Please email one of our concierges at concierge@nouvelheritage.com to let them know you are returning your order.Are returns free?
Yes, you will receive a pre-paid FedEx label with your order.
Can I return my order if it was made to order?
Yes, we accept returns on made-to-order items as long as they are not personalized with an engraving.
