FINE JEWELRY KNOWLEDGE & CARE
PERFUME & PEARLS
Pearls are extremely susceptible to damage by perfume and cosmetics, and should always be the last addition when getting ready.
AVOID WATER & CHEMICALS
Avoid putting all other little treasures in contact with water or harsh chemicals. Wearing your jewelry in pools, hot tubs or exposing them to chemicals such as perfumes, hairsprays, or lotions can damage your pieces.
Always store your jewelry carefully and avoid storing diamonds and fine gold together as gold is easily scratched, as diamonds are the hardest gemstone in existence.
CARATS vs. KARATS
Karats refer to the purity of gold, i.e. 18k gold is a mixture of 75% gold and 25% other metals, and 14k is 58.5% gold and 41.5% other metals. Gold is usually mixed with other metals to strengthen it as pure 24k gold is very soft and easily scratched.
Carats define how much a stone weights, one carat is 200mg. The higher the carat, the bigger the stone.
KEEP IT SHINY
We recommend washing your jewelry with a soft toothbrush and toothpaste.
Repairs are always complimentary. Please contact our concierge team at firstname.lastname@example.org with details so they can send you a pre-paid shipping label to return the piece. Repairs typically take 2-3 weeks as they are always made in our workshop in Paris. Please note that we are happy to offer complimentary repair on all your Nouvel Heritage jewelry but we are not able at this time to replace missing or damaged diamonds or gemstones above 0.5 carat.
If you just ordered a ring and need to have it resized we are happy to offer a complimentary resizing. Please contact our team at email@example.com with details so they can send you a pre-paid shipping label.
Resizing usually takes 2 weeks and is made in our workshop in Paris. Please note that we cannot resize ring more than once.
NEED MORE INFO?
Contact our concierge team at firstname.lastname@example.org
You can contact our concierge team at email@example.com