Refund policy

For all orders delivered in the U.S, we offer free returns within 14 days of the delivery date for a refund or exchange. Returns must be shipped back within 14 days of delivery. We accept returns on both in-stock and made-to-order items. Please ensure that the jewelry is returned in new and resalable condition with no signs of wear. Please send back orders in their original packaging. We do not accept returns on jewelry personalized with engravings. *Returned items that are not in resalable condition will be subject to a 15% restocking fee. We do not accept returns beyond the 14-day policy, and they must be shipped by the 14th day using the pre-paid return label provided.


Items received as gifts (purchased on nouvelheritage.com) may be exchanged for another item(s) of equal or greater value.

Once your return is approved and processed, a refund will be processed within 7 days.

How can I return my order?

Please visit our return center here to process your return. You will be able to submit a return request using your order number and email address. Our concierge team will review the request and once approved, send you a pre-paid FedEx label by email. All returns are inspected upon receipt to ensure they are in new, resalable condition. *Returned items that are not in resalable condition will be subject to a 15% restocking fee. Returns & exchanges must be shipped back within 14 days of order delivery using the pre-paid label provided

Are returns free?

You will receive a pre-paid FedEx label by email to ship your return. Please view our return policy for more information.

Can I return an item that was made to order?

We accept returns on most made-to-order items as long as they are not personalized with an engraving or that the product is marked as eligible for returns. Please see your invoice to check if the product you order is eligible for return.