Help Center

Frequently Asked Questions

Financing Options

Klarna

How do I pay with Klarna?

Shipping

Where do you ship?

How much is shipping?

Where is my order?

How long does it take for my order to ship?

Where is my order shipping from?

Will I be charged duties and taxes?

How is my order shipped?

Orders

My order is being made to order, what does it mean?

Can I edit my order?

Can I have my jewelry engraved?

Returns & Exchanges

What is your return policy?

How can I return my order?

Are returns free?

Can I return my order if it was made to order?

Sizing

How can I find my bangle size?

How can I find my ring size?

What size should I order for the chain rings (Mystic Collection)?

Jewelry Care

How should I take care of my jewelry?

How can I clean my jewelry?

How should I care for my diamond pieces?

Can I get my jewelry sized or altered by an outside jeweler?

Do you have a warranty?

Craftsmanship

Where is the jewelry made?

Tell me more about your diamonds.

Tell me more about your gemstones.

What gold do you use?

Why is your white gold jewelry more expensive?

Tell me more about your craftsmanship.

What are your manufacturing standards?